Customer Relationship Management Software

General introduction

The system called CRM is software to improve and optimize the communication with the customer. Customer relationship management system is one of the subsystems of intelligent management software and emphasizes the implementation of customer-oriented processes based on the three main goals of organizing the provision of services and products based on customer needs, raising customer satisfaction according to customer-oriented principles.Among the features of customer relationship management system can be defined by the customer (specifications, category, method of communication, etc.), suppliers (definition of suppliers, services and products), services and products (cost, marketer percentage, agency percentage and ...), competitors (definition of competitors, strengths and weaknesses, customer registration, competitors, etc.), barrier (marketer, marketer account, closed contracts), customer reports, contracts, communications, checks, etc. Dynamic reporting, alarms noted on the information collected.

Features and tools of the software
  • Customer definition (specifications, category, communication method)

  • Suppliers (Definition of Suppliers, Services and Products)

  • Services and products (cost, marketer percentage, agency percentage)

  • Competitors (Definition of competitors, strengths and weaknesses, customer registration)

  • Baryab (marketer, marketer account, closed contracts)

  • Customer reports, contracts, communications, checks

  • Reporting

  • Alarms on the collected information

  • Record all customer relations

  • ارسال Mail، ارسال SMS

  • Daily card

Software reporting features:
  • Send information to formats such as (Excel, Word, XML, PDF) in order to analyze user data

  • Browse information entered at all levels in a simple and analytical manner

  • Simple and analytical reports in the form of comprehensive reports

  • Preparation of common reports in technical systems as standard

  • Submitting a report of small items based on the needs and requests of the employer

  • Design (localization) of conventional reports with the announcement and needs of the employer & amp; nbsp;

Technical specifications and software design tools:
  • Database used: 2017 SQL server

  • Technologies used: .NET, JAVA SCRIPT, MVC

  • How to communicate with the database: ADO.NET

  • Standards observed in the design process

  • Communication layer: SHTTP –HTTP - TCP / IP Middle layer: JSP - ASP - PHI - SSI - CGI .NET User interface layer: XML –DHTML –VB SCRIPT - JAVA - CSSXSL –DTD

  • Operating system and servers: XP, WINDOWS2000, WINDOWS2003, WINDOWS2008, WINDOWS2012

  • Software development methodology: RUP

Software security:

& amp; nbsp; Regarding security, the latest technology in the production of web-based software that is controlled by .NET and depending on the type of parts with several levels will try to close all security holes.

  • Logging operations in the system

  • Possibility of licensing different parts of the system

  • Ability to define work processes

some of the customers :
  • Mapna Company

  • Atomic Energy Organization of Iran & amp; nbsp;

  • East Azerbaijan Province Telecommunication Company

  • Fatehan Asr Tadbir Investment Company